Castelle Warranty

The original purchaser is warranted that construction of this product is free from defects in materials and workmanship from the date of purchase (invoice date), under normal residential use as follows:

15 YEAR FRAME warranty covers structural failure (broken frame or welds) when properly maintained. Improper assembly or exposure to sub-freezing temperatures is not covered. To avoid accumulation of moisture inside the frames, product must be stored in an upright position.

5 YEAR FRAME FINISH warranty covers against peeling and blistering under normal use and proper maintenance.

2 YEAR FABRIC, CUSHION, SLING & UMBRELLA warranty covers manufacturing defects in assembly. This warranty does not cover fading / discoloration due to extensive exposure to the elements. All claims related to fabrics, do not include discoloration due to bums, pet damage, chemical spills, stains, nor does it include cuts in material. We advise the purchaser that softening of cushions, which is the result of normal use, should not be confused with loss of resiliency due to defects in construction of materials. This warranty does not cover the following: Cracking or shattering of glass tops; Damage to product due to acts of nature, misuse or abuse; Commercial, contract, rental, institutional or other nonresidential use.

The transportation (shipping and handling) of the product or parts for repair-when needed-to and from our Ft. Lauderdale, Florida U.S.A. Service Center shall be the responsibility of the purchaser.

Commercial use is defined as use in any public area. This frame warranty covers manufacturing defects and structural failure under normal use for (2) two years. Finish / Fabric warranty covers manufacturing defects for a (1) one year period. Umbrellas and glass are not covered under warranty.

Fire Pit Warranty
2 Year Burner warranty covers all elements of the burner assembly on Fire Pits.