1180 Morena Blvd

San Diego, CA 92110

(619) 376-6033

Give us a call!

Mon - Sat: 10am - 6pm

Sun: 11am - 5pm

Patio Renaissance Warranty

15/3 Year Limited – Frame/Finish

Patio Renaissance wrought/cast aluminum products are covered by this warranty for structural failures such as broken tubes or welds within 15 years of the original date of purchase, and 3 years if the finish peels, cracks or blisters. From time to time there may be minor variations in color and texture of finishes. On claims after the first year of the purchase either the retailer or consumer will be required to pay any and all shipping charges on the replacement.
What is not covered by this Warranty?
This warranty does not cover failures of our product due to misuse, abuse, neglect, failure to provide reasonable care and maintenance of the product, acts of nature, owners modifications or stains caused by harsh chemicals or cleaners. Furthermore freight damage, broken glass, and bursting or splitting of tubular aluminum due to freezing temperatures are not covered by this warranty. This warranty specifically does not cover such minor variations in color and texture of finishes.

5 Year Limited

Patio Renaissance woven products are covered by this warranty for structural failures such as broken legs or welds within 5 years of the original date of purchase. On claims after the first year of the purchase either the retailer or consumer will be required to pay any and all shipping charges on the replacement.
What is not covered by this Warranty?
This warranty does not cover failures of our product due to misuse, abuse, neglect, failure to provide reasonable care and maintenance of the product, acts of nature, owners modifications or stains caused by harsh chemicals or cleaners. Furthermore freight damage, broken glass, and bursting or splitting of tubular aluminum due to freezing temperatures are not covered by this warranty.

3 Year Limited

Patio Renaissance woven products are covered by this warranty for defects or failures of the woven material such as discoloration, fading or splitting of the woven material within 3 years of the original date of purchase. On claims after the first year of the purchase either the retailer or consumer will be required to pay any and all shipping charges on the replacement.
What is not covered by this Warranty?
This warranty does not cover failures of our product due to misuse, abuse, neglect, failure to provide reasonable care and maintenance of the product, acts of nature, owners modifications or stains caused by harsh chemicals or cleaners. Furthermore freight damage, broken glass, and bursting or splitting of tubular aluminum due to freezing temperatures are not covered by this warranty.

2 Year Limited

Patio Renaissance stone and GRC tops are covered by this warranty for defects or fails structurally during normal usage within 2 years of the original date of purchase. On claims after the first year of the purchase either the retailer or consumer will be required to pay any and all shipping charges on the replacement.
What is not covered by this Warranty?
This warranty does not cover failures of our product due to misuse, abuse, neglect, failure to provide reasonable care and maintenance of the product, acts of nature, owners modifications or stains caused by harsh chemicals or cleaners.

1 Year Limited

Patio Renaissance cushions and slings are covered by this warranty for defects and failures such as discoloration, fading or broken seams within 1 year of the original date of purchase. This warranty also applies to replaceable parts such as glides.
What is not covered by this Warranty?
This warranty does not cover failures of our product due to misuse, abuse, neglect, failure to provide reasonable care and maintenance of the product, acts of nature, owners modifications or stains caused by harsh chemicals or cleaners.
Burns and cuts in the material are also not covered by this warranty.
How to Obtain Service for Warranty Claims
All warranty claims must be submitted through the retailer that originally sold the furniture. The original dated proof of purchase along with photos of the defect or failure must be presented along with all warranty claims. Please submit all warranty claims to [email protected]

Returns

Written authorization is required on returns of all good. Please submit all requests for authorization to [email protected] We reserve the right to refuse any return or charge a handling fee of 20% of the value of the returned product with an additional charge for shipping when applicable. No cushion returns will be accepted unless there was an error in production.

Fire Pits

Base

Your base frame comes with a five (5) year structural warranty when properly maintained. Patio
Reconnaissance will replace or repair any fire pit frame that has failed structurally?· during normal use and wi hregular maintenance.

Finish

Patio Renaissance offers a two (2) year warranty against fading or peeling oflhc frame finish under normal wear and use. To rc1:1in the warranty, regular care :nHI m:1intcnance is required.

Cast Tops/ Faux Wood/ Faux Stone

Patio Renaissance offers a two (2) year warranty on its aluminum
fire pit top finishes. To retain its warrant?·. touch up any scratches or chips. Patio Renaissance will, at foclor·?· oplion, replace or repair :m?· fire pit 101> found to be dcfccti,•c during the warranty period. Regular maintenance is required as sci forth in the care instructions.
Natural Stone Tops: Patio renaissance offers a two (2) year w:1rran1y on :1ll nalul’al s10nc IOJIS. 1’11is limited warranty covers workmanship and Slructural in1egrity of t he top. No two tops will be ex:1c1ly the same. To retain the warrant?·. store and cover your n:1lurnl stone top when not in use. Regular c:irc and nrnintcrrnncc is essential to keep your lOJl in good service. You must rcguh1rly sc:11 / clean lhc stone top to maint:1in the finish. Dulling of1he finish is not covered by this warranty. Patio Rcnaiss:rnce will, at factor}’ op1ion, repair or replace any table top found to be defective during 1 his warranty period.
Component Parts/ Fire Pit Burners: Palio Renaissance offers a lwo (2) year w:1rranly on all burner components under normal use and proper maintenance. 1′:1lio Renaissance, will :11 factory option, repair or replace any fire pit burner found to be defcclive during Chis warrnnt?· period.