Last updated: June 1, 2021
Hauser’s Patio is committed to the satisfaction of our customers. We hold each and every one of our manufacturers to the highest quality and production time standards. We work hard to ensure your merchandise is received on-time and meets your and expectations. If for some reason your merchandise does not meet your expectations or was damaged in transit, we want to know. Please call us at (619) 569-1827
In Stock Merchandise
Special/Custom Order Merchandise
Due to the personalization of merchandise that is made to order, all returns of special order goods are subject to management approval. A 25% stocking fee may be applied. Special order items may be canceled within five days of purchase. Delivery and shipping charges are not refundable. All returns that received free or delivery/shipping at no charge, the actual delivery or shipping charge will be deducted from the return in addition to any additional shipping or delivery fees.
Clearance and "As Is" Merchandise
How to return your merchandise
To initiate a return, please contact us online or via phone. One of our team members will be happy to assist you.
All orders being returned via parcel or freight must have a Return Goods Authorization (RGA) issued by Hauser’s Patio. Returns without a valid RGA number cannot be processed. To qualify for a full refund, please ensure you return your items in their complete and original package along with any items included in the packaging, such as instructions and/or parts.
The shipping method used to return your item(s) will likely be the same what we used to send your item(s) to you. Please save all packaging for reuse when returning your item(s).
Commercial, Wholesale, and Trade Accounts
Questions or Concerns?
We’re here to help! Give us a call or contact us online with any questions or concerns you may have.