Hauser’s Patio is committed to the satisfaction of our customers. You may return any new, unused merchandise within 30 days of purchase if purchased from our stock. The merchandise must be in new, resalable condition and include all packaging, manuals, parts, and any other related pieces that accompanied the merchandise when purchased. Proof of purchase is required.
To initiate a return stop by our store or call us at (619) 275-4770. All orders being returned via parcel or freight must have a Return Merchandise Authorization (RGA) issued by Hauser’s Patio. All shipments without a valid RGA number will be refused.
Due to the personalization of merchandise that is make to order, we cannot accept returns of special order items. Special order items may be canceled within five days of purchase.
Clearance merchandise is not returnable, all sales are final. In-home consultation fees are non-refundable.
Delivery and shipping charges are not refundable. All returns that received free or delivery/shipping at no charge, the actual delivery or shipping charge will be deducted from the return in addition to any additional shipping or delivery fees.
This return policy pertains to merchandise purchased from Hauser’s Patio retail store, and specifically excludes merchandise sold through our commercial division (Hauser Contract) and our web site HausersPatio.com.