Return Policy

Last updated: April 20, 2020

Hauser’s Patio is committed to the satisfaction of our customers. We hold each and every one of our manufacturers to the highest quality and production time standards. We work hard to ensure your merchandise is received on-time and meets your quality and expectations. We ship and receive products on both a national and international level. If for some reason your merchandise does not meet your expectation or was damaged in transit, we want to know. Please call us at (619) 275-4770. 

In Stock Merchandise

We ship in-stock merchandise as quickly as possible – typically within 24 to 48 hours. If you are unhappy with your purchase, you may return any new, unused merchandise within 30 days of purchase if purchased from our stock. The merchandise must be in new, resalable condition and include all packaging, manuals, parts, along with any other related pieces that accompanied the merchandise when purchased. Proof of purchase is required. Shipping and delivery fees are non-refundable.  

Special/Custom Order Merchandise

Due to the personalization of merchandise that is made to order, all returns of special order goods are subject to management approval. A 25% stocking fee may be applied. Special order items may be canceled within five days of purchase. Delivery and shipping charges are not refundable. All returns that received free or delivery/shipping at no charge, the actual delivery or shipping charge will be deducted from the return in addition to any additional shipping or delivery fees.  

Clearance and “As Is” Merchandise

Clearance merchandise is sold “as is” and all sales are final. No exchanges or refunds.  

Commercial client

The above policy is specific to our retail store and eCommerce division. Commercial customers with question about our contract division policies should contact their sales representative.

How to return your merchandise

To initiate a return, please contact us online or via phone. One of our team members will be happy to assist you.

All orders being returned via parcel or freight must have a Return Goods Authorization (RGA) issued by Hauser’s Patio. Returns without a valid RGA number cannot be processed. To qualify for a full refund, please ensure you return your items in their complete and original package along with any items included in the packaging, such as instructions and/or parts.

The shipping method used to return your item(s) will most likely be the same to return them.